Customer Service Representative

Key Responsibilities

• Handle inbound and outbound international voice calls for UK, Australia, and Canada processes
• Provide accurate information and support related to e-learning services and offerings
• Address customer queries, concerns, and complaints in a professional and timely manner
• Maintain high standards of customer satisfaction through effective communication
• Follow defined customer support processes and service guidelines
• Document customer interactions and update records accurately in the system
• Meet performance metrics related to quality, productivity, and customer satisfaction
• Work collaboratively with internal teams to resolve customer issues efficiently
• Adhere to shift schedules and operational requirements as per assigned geography