Customer Service Representative

• Your job will be responsible of entering customer orders in an end-to-end work processes and systems.
• You will be responsible of maintaining Foundational customers thorough knowledge of the businesses' products, applications, and service offerings.
• You will manage the operational needs and collaborate closely with functional partners (Commercial Team, Quality Team, Supply chain and Customer Service etc.) to meet process and functional objectives.
• You are a self-motivated person with ability to use initiative and thrive on responsibility.
• And also capable to work effectively in small teams and a be willing to continuously develop knowledge and skills.

Responsibilities

• Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity.
• Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio. •
• Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.
• Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions.
• Maintain service levels according to business prioritization.
• Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions.

Qualifications

• Required a bachelors degree.
• 3 years to 6 years of working experience in similar roles

Preferred Skills

• Problem solving and communication skills
• Costumer Service and business process acumen

Additional notes

• The ability to accommodate a flexible schedule aligned with international time zones is essential