Customer Service Representative

Responsibilities

• Execute the order entry process and manage the order fulfilment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity.
• Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio.
• Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.
• Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions.
• Maintain service levels according to business prioritization.
• Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions.
• Also have some knowledge about OTC process, Inco Term & Payment Term.

Qualifications

• Required a bachelors degree.
• 3 years to 6 years of working experience in similar roles

Preferred Skills

• Problem solving and communication skills Costumer Service and business process acumen
• Additional notes
• The ability to accommodate a flexible schedule aligned with international time zones is essential
• SAP Knowledge.
• Flexible for Any Shift