Customer Service Project Administrator

Role

• Responsible for movements of customers from the Schedule Install Stage to Install Completed stages, managing various tasks involved in different stages of the process.
• Managing installers assigned to them, to ensure the installation is done for customers smoothly and seamlessly.

Duties

• Scheduling customers for installation and commissioning the customer post installation.
• Be the owner of different Projects and be responsible for them (updating customer and CRM, completing rebates applications).
• Managing installers and ensuring they provide enough availability to schedule customers in
• Build rapport with installers and ensure they are provided the support needed to complete jobs.
• Working closely with various departments to solve any issues (such as the Customer Service team, Engineering team, Sales, and Supply Chain).
• Manage customer escalations and queries.

Requirements

• Minimum Bachelor s degree in any field
• Able to manage time and escalations.
• Excellent Communication skills.
• Proficient with computer literacy.
• MS Office Competency.
• Quick learner with an interest in renewable energy.
• Passion for customer service and interest in Account Management

Key Skills :

• Project Administrator
• Installation
• Support
• Escalations
• Queries