MAManning Consulting
Customer Service || International BPO
Noida ₹3-6 LPA Posted 14 Aug 2025
FULL TIME
email and chat support
inbound and outbound calling
international customer service
Job Description
- Handle Customer Queries: Manage inbound and outbound calls, emails, and chat for international clients, ensuring a high level of customer satisfaction.
- Issue Resolution: Provide accurate information, troubleshoot issues, and resolve customer concerns in a timely and professional manner.
- Process Adherence: Follow standard operating procedures (SOPs) and compliance guidelines.
- Customer Experience: Maintain empathy, patience, and professionalism in every interaction to ensure positive customer experiences.
- Documentation: Record and maintain customer interactions, feedback, and actions taken in the CRM system.
- Collaboration: Coordinate with internal teams to escalate and resolve complex cases.
- Performance Targets: Achieve KPIs such as first-call resolution, response time, and customer satisfaction scores.
- Shift Flexibility: Work in rotational shifts including night shifts, as per international time zones.