Customer service- International Voice process!

Roles and Responsibilities

• Analyze and solve customer queries through calls.
• Help customers by resolving their issues with high quality conversations.
• Improve the customer's experience with the client services by ensuring that the customer's issues are attended promptly and all their concerns are resolved immediately.
• Exceed expectations on conversation quality, timeliness of responses and overall customer experience.
• Ensure that all the company policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
• Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests
• Provide splendid customer services to customers in a friendly and courteous manner at all times.
• Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
• Build out customer knowledge bases to speed up and improve future replies
• Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.

Desired Candidate Profile

• Graduate Freshers can apply
• Should possess excellent verbal and written communication
• Strong command of grammar and syntax
• Work location : TELUS International, UG Floor, Tower no. 6, Candor TechSpace, Sector 135, Noida
• Candidates should be okay with the work from office role
• Should be comfortable with night shifts
• Enjoys a flexible working schedule