Customer Service Executive - Personal Loans

Key Responsibilities

• Identify potential customers for business opportunities with assistance from the Supervisor/Manager.
• Collect customer documents and validate them as per organizational norms.
• Log cases in the system as per the standard operating procedures and follow the complete disbursement process.
• Meet the required sanction ratio as per organizational expectations.
• Understand customer requirements and assist in cross-selling relevant products under guidance from the Supervisor/Manager.
• Support the Supervisor/Manager in empaneling new vendors and developing ongoing vendor relationships.
• Assist the Supervisor/Manager in ensuring adherence to all Audit guidelines and RBI regulations.