Customer Service Executive

*Job Title: Customer Service Executive 

* Department: Customer Support / Operations 

Location: work from office (MUMBAI) Employment Type: Full-time 

*SALARY: 42K - 51K (50K JOINING BONUS)*

 *Job Description* The Customer Service Executive is responsible for delivering high-quality customer support by handling queries, resolving complaints, and providing accurate information through voice, email, and chat channels. The role focuses on ensuring customer satisfaction, maintaining service standards, and representing the company's values and professionalism.

 *Key Responsibilities* Handle inbound and outbound customer interactions via phone, email, or chat Resolve customer issues related to products, services, billing, or technical support Maintain a positive, empathetic, and professional attitude toward customers Follow company policies, processes, and quality standards Accurately document customer interactions and update records in CRM systems Escalate complex issues to higher-level support when required Meet performance metrics such as call quality, resolution time, and customer satisfaction Ensure data privacy and confidentiality at all times Skills and Competencies Excellent verbal and written communication skills Strong problem-solving and interpersonal abilities Basic computer knowledge and familiarity with CRM tools Ability to work in rotational shifts, including night shifts Customer-focused approach with attention to detail Team player with the ability to work under pressure 

 *Educational Qualifications* Graduate / Undergraduate in any discipline Freshers and experienced candidates both eligible Relevant customer service or BPO experience preferred 

*Experience* 1–5 years of experience in customer service, BPO, or call center roles Experience in international or domestic processes is an advantage

 *Preferred Attributes* Good command of English (additional languages are a plus) Willingness to learn and adapt to new processes Strong listening and conflict-resolution skills 

 *Career Growth Opportunities* Team Leader / Quality Analyst Process Trainer Operations Manager Subject Matter Expert (SME)

How to Apply: Send your resume to [HIDDEN TEXT] 

For queries: 93246 03537