Customer Service Executive

Key Responsibilities:

Customer Support

• Handle inbound and outbound calls and emails professionally.
• Resolve customer queries, complaints, and issues quickly and accurately.

Coordination and Escalation

• Coordinate with internal teams to ensure timely resolution of customer issues.
• Escalate unresolved issues following proper protocols.

Performance Monitoring

• Track daily performance metrics and quality standards.
• Ensure adherence to SLA targets and scheduled commitments.

Skills We're Looking For:

• Excellent communication skills (verbal and written).
• Strong problem-solving and troubleshooting abilities.
• Ability to manage multiple queries simultaneously.
• Customer-focused attitude with professionalism and patience.
• Basic organizational and time-management skills.