SI
Job Description
- Key Responsibilities:
- Customer Inquiries:
- Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
- Complaint Resolution:
- Resolve customer complaints and issues, escalating to higher-level management as necessary.
- Record Keeping:
- Record customer interactions and transactions in the customer service database.
- Product Knowledge:
- Maintain a thorough knowledge of the company's products, services, and processes to effectively assist customers.
- Product Information:
- Provide customers with information about product features, pricing, and availability.
- Sales Support:
- Cross-sell and upsell products and services to meet customer needs and increase sales.
- Order Management:
- Process customer orders, returns, and exchanges in a timely and efficient manner.
- Customer Follow-Up:
- Follow up with customers to ensure their needs have been met and to resolve any outstanding issues.