Customer Service Engineer

Required Skills & Experience:

• Proven experience in SMS flow management within the telecom industry.
• Strong understanding of telecommunication protocols: SMPP, SS7, MAP, and GT-based signaling.
• Hands-on experience with trace tools and PCAP analysis.
• Familiarity with SRI-SM, MO-SMS, and MT-SMS flows in multi-network environments.
• Experience supporting roaming SMS delivery and troubleshooting.
• Ability to work across cross-functional teams to resolve complex SMS-related issues.