Customer Service Associate

Location: Malad (Mumbai)

Salary: Up to ₹35,000 per month + Attractive Incentives

Job Overview:

We are looking for a dedicated and customer-focused Customer Service Executive to join our team in Malad. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a positive customer experience.

Key Responsibilities:

• Handle inbound and/or outbound customer calls in a professional manner
• Respond to customer queries via phone, email, or chat
• Resolve customer complaints and provide appropriate solutions within time limits
• Maintain detailed records of customer interactions
• Follow up with customers to ensure issue resolution
• Provide accurate information about products and services
• Meet daily/weekly performance targets and KPIs
• Maintain a positive, empathetic, and professional attitude toward customers at all times

Required Skills & Qualifications:

• Minimum HSC/Graduate (preferred)
• Good communication skills (Hindi/English required; additional languages are a plus)
• Basic computer knowledge
• Strong problem-solving abilities
• Ability to handle pressure and manage time effectively
• Prior experience in customer service or call center is preferred but not mandatory

Compensation & Benefits:

• Salary up to ₹35,000 per month (based on experience)
• Performance-based incentives
• Friendly and supportive work environment
• Career growth opportunities

How to Apply:

For more details, contact: 77108 17189

Send your CV to: [HIDDEN TEXT]