Customer Service & Operations Credit Analyst

• Senior Analyst–level role focused on delivering high-quality customer service and credit operations support
• Acts as a key point of contact for customer and business credit-related queries
• Plays an important role in improving customer outcomes and operational effectiveness

Key Responsibilities

• Investigate and resolve customer and business queries accurately and within agreed SLAs
• Liaise with customers and internal business teams to gather and validate required information
• Authorize and investigate credit-related transactions in line with defined KPIs and controls
• Analyze customer and transaction data to support informed decision-making
• Identify opportunities to automate or enhance processes to improve efficiency and experience
• Maintain a strong understanding of customer needs, products, and services
• Support team capability through process training and knowledge sharing
• Monitor trends, policy updates, and regulatory changes impacting credit operations

Required Experience

• Experience in customer service, credit operations, or a related financial services role
• Strong understanding of industry practices, customer needs, and operational processes
• Ability to manage workload effectively in a fast-paced, deadline-driven environment
• Proven experience handling customer queries with accuracy and attention to detail