Customer Service Agent I (In bound Calls)- Domestic

Role & responsibilities

• Manage Incoming Calls as per process details.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Build sustainable relationships and trust with customers through interpersonal objective communication
• Manage CRM, record updation
• Meet SLAs, guidelines and policies

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Graduate from Any Stream.
• Experience: 6 months- 5 yrs of experience
• Multiple Language speaking ability is an added advantage