Customer service

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.
• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a deep understanding of company products, services, policies, and procedures.
• Document customer interactions in the CRM system accurately.
• Collaborate with other departments (e.g., sales, technical support) to address complex customer needs.
• Meet performance targets including response time, resolution rate, and customer satisfaction.
• Identify customer needs and suggest improvements to processes or products.
• Stay up to date with product changes and system updates.

Requirements:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Proven experience in a customer service role is a plus.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to remain calm under pressure and handle challenging situations professionally.
• Proficiency in using customer support software (e.g., Zendesk, Salesforce, Freshdesk).
• Basic computer literacy and typing skills.
• Ability to work flexible hours, including weekends or evenings, if needed.