Customer Interaction Executive

Job Overview:

We are actively hiring enthusiastic and performance-driven professionals for an international voice role focused on customer interactions and account resolution. This opportunity is ideal for candidates who are confident communicators, target-oriented, and eager to build a strong career in the global customer service space.

Key Responsibilities:

• Handle outbound customer interactions with a professional and persuasive approach
• Engage with customers to address pending account-related concerns and provide suitable solutions
• Negotiate and guide customers toward mutually beneficial outcomes
• Maintain accurate records of conversations and updates in the system
• Achieve daily and monthly performance targets including productivity and quality metrics
• Follow compliance guidelines and ensure ethical communication at all times
• Build rapport with customers while maintaining a results-driven approach

Eligibility Criteria:

• SSC/HSC with a minimum of 6 months of international BPO experience
• Strong English communication and negotiation skills
• Confident, assertive, and target-oriented personality
• Basic computer knowledge and ability to multitask
• Willingness to work in rotational shifts and week-offs

Compensation & Incentives:

• Freshers in this domain: 22,000 – 35,000 in-hand
• Experienced candidates: Up to 38,000 in-hand
• Unlimited performance incentives (high earning potential)
• Training incentives up to 10,000

Work Schedule:

• 5 days working
• 2 rotational week offs

Facilities & Benefits:

• Transport provided (drop facility + centralized pick-up points)
• Structured training program with incentives
• Fast-paced growth environment with performance recognition
• Opportunity to enhance international communication and negotiation skills

Location:

• Wagle Estate, Thane

Interview Process:

• HR Round – Telephonic
• Operations Round – Virtual (Microsoft Teams)
• Versant Assessment (Score: 67) to be completed from office

Why This Role Stands Out:

If you're looking for a role where your communication skills directly impact your earnings, this is the perfect opportunity. With uncapped incentives, strong earning potential, and a high-growth environment, this position rewards performance and consistency like no other.

Batch Date:

• 2nd March

Contact:

Maitri – 937288378