Customer Experience Specialist

Mumbai ₹3-6 LPA Posted 4 Jun 2025

FULL TIME

Process Optimization

crm software

Own and manage the end-to-end customer experience post onboarding
Serve as the primary contact for customer queries, feedback, and escalations
Ensure timely updates, clear communication, and proactive follow-ups with clients
Coordinate with internal teams (Operations, Sales, Compliance, etc.) to resolve customer issues efficiently
Track and manage client journeys using tools; ensure all updates are documented
Identify friction points in the customer journey and suggest improvements
Build trust and relationships to increase customer satisfaction and loyalty
Share insights from customer interactions to help refine processes and services
Experience in NBFC and P2P industry is a must
Strong interpersonal and communication skills both written and verbal
Problem-solving mindset and a proactive approach to customer issues
Ability to multitask and manage time effectively in a fast-paced environment
Prior experience in fintech, banking, or service-based industries
Exposure to customer journey mapping or process optimization