Customer Experience Officer

Responsibilities:

• Handle inbound and outbound calls in a domestic/international contact centre or service setup
• Provide customer support specific to general insurance
• Ensure customer satisfaction through effective communication and problem-solving
• Work in rotational shifts including weekends
• Maintain service quality as per company standards
• Support captive contact centre processes

Qualifications:

• Graduate/Postgraduate (Bachelor's Degree minimum required)

Experience:

• Overall 3+ years in domestic/international contact centre/service setup
• Minimum 1 year in general insurance customer support inbound calls
• 1+ year in captive inbound call experience
• 1+ year in outbound calling experience