Customer Experience Officer

Profile / Function:

• Graduate/Postgraduate with overall 3+ years of experience in a domestic/international contact centre/service setup (inbound, outbound)
• Must have 1 year of general insurance customer support inbound call-taking experience
• Minimum 1 year of captive or other inbound call-taking experience
• Minimum 1 year of outbound calling experience is a must
• Should possess excellent oral and written communication skills
• Candidates with good customer service skills and captive contact centre experience would be preferred
• Should be willing to work in rotating shifts and on weekends
• Must be able to communicate fluently in English, Hindi, and Marathi

Qualifications:

• Bachelor's Degree