Customer Experience Officer

Role Summary:

We are looking for enthusiastic and customer-focused individuals to join our contact centre team. This role is ideal for fresh graduates or postgraduates with strong communication skills and a passion for delivering excellent customer service.

Key Responsibilities:

• Handle customer queries and provide prompt, accurate, and efficient responses via phone or other communication channels.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Resolve customer concerns effectively while ensuring a positive customer experience.
• Escalate unresolved issues to the appropriate departments as needed.
• Work in rotational shifts, including weekends and holidays, as per business requirements.
• Maintain updated knowledge of company products and services to provide informed assistance.

Eligibility Criteria:

• Graduate or Postgraduate in any discipline.
• Freshers are welcome to apply.
• Strong oral and written communication skills.
• Ability to converse fluently in English, Hindi, and Marathi.
• Willingness to work in rotational shifts, including weekends.
• Prior experience in a captive contact centre or customer service role is a plus.