Customer Excellence Data Analysts

• Data Analysis and Manipulation: Proficiency in tools like Microsoft Excel (including advanced functions like pivot tables, VLOOKUP, and macros)
• Strong skills in querying and managing data using SQL
• Data Visualization: Creating dashboards and visualizations using tools like Tableau, Power BI, or Looker
• Using Python (Matplotlib, Seaborn) or R (ggplot2) for customized visualizations
• Programming Languages: Python (libraries like Pandas, NumPy) or R for statistical analysis and automation
• Database Management: Experience working with relational databases (MySQL, PostgreSQL, SQL Server) and NoSQL databases (MongoDB)
• Statistical Software: Familiarity with tools like SAS, SPSS, or Stata for advanced statistical modeling
• Descriptive Statistics: Understanding measures like mean, median, standard deviation, and variance
• Inferential Statistics: Conducting hypothesis testing, confidence intervals, and regression analysis
• Probability Theory: Applying probability concepts in predictive modeling and risk assessment
• Attention to Detail: Ensuring accuracy in data analysis and reporting
• Collaboration: Working with cross-functional teams (eg, IT, marketing, finance) to gather data and share insights
• Time Management: Prioritizing tasks and meeting deadlines for data projects
• Data Storytelling: Presenting data findings in a clear and compelling way for non-technical stakeholders
• Report Writing: Creating detailed and concise reports summarizing analysis and insights
• Presentation Skills: Effectively communicating results and recommendations through visuals and narratives

SKILLS AND EXPERIENCE

• Ability to understand data structures, data tables and find connections between data structures to build analysis
• Highly skilled at consolidating and manipulating large amounts of data and providing visualization to understand trends and patterns
• Identifies key linkages in data that bring insights into process breaking points or process opportunities
• Excellent communication skills, written, verbal and strong presentation skills
• Ability to motivate and lead teams by influence
• Able to translate customer feedback into meaningful solutions, is a self-motivated multitasker with high attention to detail

QUALIFICATIONS

Must Have Skills

• DATA VISUALIZATION
• POWER BI
• PYTHON
• GGPLOT2
• MYSQL
• VLOOKUP
• PIVOT

Good To Have Skills

• SAS
• SPSS

Minimum Education Level