Customer Engagement Manager (SAP Basis)

What you'll bring

• 5 - 7 years of work experience as SAP technical consultant with 2+ years in a customer-facing role (consulting, IT support, IT services, etc)
• Hands on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
• Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
• Must have exposure to SAP Basis, SAP S/4 HANA, Azure/ AWS (in context of SAP Green Field and Brown Field Customers)
• Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making
• An individual in this role is expected to deliver Effective customer communication using digital mediums to achieve high customer satisfaction. Strong knowledge of IT Service Management, SAP Basis, and SAP Application
• Good understanding of ECSs operations infrastructure, processes, and automation tools like SPC, TIC, etc is a plus
• Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus
• Cloud architecture and IT technical infrastructure know-how
• Understanding of escalation handling and procedures
• Experience in working with cross-cultural and cross-functional teams or individuals
• Proficiency in English (Written and verbal)