TATalent Acquaintance
Customer Care Representative
Jaipur ₹3-10 LPA Posted 2 Sept 2025
FULL TIME
Customer Support
Conflict Resolution
Customer Relationship Management
Technical Troubleshooting
Problem-solving
Job Description
- A Customer Care Representative is responsible for providing assistance and support to customers.
- This involves handling inquiries, resolving issues, and ensuring customer satisfaction via various channels such as phone, email, or social media.
- The representative must have a deep understanding of the company's products or services to provide accurate and helpful information.
- The role also includes documenting all customer interactions in a CRM or ticketing system and escalating complex issues to the appropriate teams.
- A key part of the job is maintaining a positive and professional demeanor while addressing customer needs.
- The position requires strong problem-solving skills, empathy, and the ability to work under pressure.