Customer Care Executive (UK Shift)

We are seeking a highly skilled Customer Care Executive to manage a high volume of international inbound customer interactions through calls, emails, and chats. The ideal candidate will deliver exceptional service, resolve issues efficiently, and contribute to customer satisfaction while maintaining the company's brand image.

Key Responsibilities:

• Handle international inbound queries via calls, emails, and chats with professionalism
• Resolve customer concerns by understanding the issue, identifying solutions, and ensuring timely resolution
• Upsell relevant services/products by understanding customer needs and providing suitable recommendations
• Maintain accurate records and update customer data in CRM systems
• Coordinate with internal teams to escalate and resolve complex issues
• Stay updated with product/process knowledge through regular training
• Ensure continuity in service by monitoring technical tools and reporting issues promptly

Skills Required:

customer focus, inbound calls, international voice process, communication skills, email/chat support, crm, problem-solving, active listening, resilience, interpersonal skills, patience, data entry