Customer Care Executive -Females

Ensure100+Tele-Calling Every day & Pitching Customer for Pitching New customer for Gold Loans

LeadGeneration for cross sell product at Branch and ensure the conversion.

CoordinatewithdifferentBranch staff & managersforclosure.

Supervisingday-to-dayoperationsin thecustomerservicedepartment.

Respondingtocustomerserviceissuesinatimely manner.

Creatingeffective customer serviceprocedures, policies, and standards.

TheMISreport toCROandensure the targets are meet

. Developingcustomersatisfaction goals and coordinatingwith the teamto meetthem on a steadybasis.

Maintainingaccuraterecords anddocumentingall customer service activities and discussions.

Assessingservicestatisticsand preparing detailed reports on your findings.

HiringandtrainingnewcustomercareExecutive

Stayinginformedonthelatest industrytechniques andmethods