Customer Care Executive , Customer service

Role & Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner.
• Address customer queries, requests, and complaints promptly and accurately.
• Meet performance targets such as call quality, average handling time, and customer satisfaction scores.
• Follow communication scripts, process guidelines, and compliance requirements.
• Document call interactions and update customer information as needed.
• Collaborate with team members to achieve overall business and service goals.

Preferred Candidate Profile

• Excellent verbal communication skills in English.
• Strong listening skills with the ability to understand and resolve customer issues.
• Good telephone etiquette and customer service mindset.
• Ability to work in rotational shifts.
• Positive attitude, patience, and willingness to learn.