Customer Care Executive

Key Responsibilities:

Client Interaction & Support

• Handle inbound and outbound calls, as well as email inquiries related to share market transactions.
• Provide detailed information to clients about share market processes, including buying and selling of stocks.
• Assist clients with account-related queries, delivering timely and accurate responses.
• Follow up with clients as needed to ensure their issues are resolved to satisfaction.

Transaction Execution & Record-Keeping

• Ensure accurate and efficient execution of client requests related to stock trading, account management, and other share market processes.
• Maintain detailed records of client interactions and transactions in the CRM system.

Collaboration & Issue Resolution

• Collaborate with internal teams to resolve complex client issues.
• Ensure client satisfaction by addressing concerns effectively and promptly.

Market Awareness & Advisory Support

• Stay up-to-date with market trends, changes in regulations, and financial concepts to provide informed guidance to clients.