Customer Care Executive

Key Responsibilities:

• Handle inbound/outbound calls, emails, or chat support for customer queries and concerns.
• Provide accurate information regarding products, services, orders, or billing.
• Resolve customer complaints effectively and escalate complex issues when necessary.
• Maintain a high level of professionalism and empathy during all customer interactions.
• Record customer interactions, issues, and resolutions accurately in the CRM system.
• Meet performance metrics including call handling time, quality, and customer satisfaction.
• Follow company procedures, policies, and service standards.

Required Skills & Qualifications:

• Excellent communication skills in English (and/or regional language as required).
• Basic computer proficiency and familiarity with MS Office or CRM tools.
• Customer-first attitude with good listening and problem-solving skills.
• Ability to multitask and work under pressure.
• Flexible to work in shifts, including weekends or holidays if required.