Customer & Technical Support

Roles & Responsibilities (Customer Support):

• Handle inbound and outbound calls from customers
• Address customer inquiries, complaints, and service-related issues
• Ensure customer satisfaction through professional and empathetic communication
• Record details of inquiries and follow standard operating procedures

Roles & Responsibilities (Technical Support):

• Assist customers with technical issues via calls
• Troubleshoot hardware/software/networking concerns using scripts and documentation
• Provide step-by-step guidance to resolve technical problems
• Escalate unresolved issues to higher technical teams when required