JO

Customer & Technical Support

Bangalore ₹1-5 LPA Posted 30 Jun 2025

FULL TIME

Network Configuration

Incident Management

Software Installation

Product Knowledge

Data Analysis

+4 more

We are seeking a Customer & Technical Support Specialist to join our team in India. The ideal candidate will provide exceptional customer service and technical assistance to our clients, ensuring a smooth and efficient resolution of their issues.
Provide first-level customer support through various channels including phone, email, and chat.
Diagnose and troubleshoot technical issues reported by customers.
Document and track customer interactions in the support ticketing system.
Escalate complex issues to senior technical staff as required.
Conduct follow-up calls to ensure customer satisfaction and resolution of issues.
Assist in creating and maintaining knowledge base articles for common issues.
1-5 years of experience in customer support or technical support roles.
Strong understanding of computer systems, mobile devices, and other tech products.
Excellent verbal and written communication skills in English.
Proficient in using support ticketing systems and CRM software.
Ability to troubleshoot hardware and software issues effectively.
Strong problem-solving skills and attention to detail.
Basic knowledge of networking concepts and protocols.