What you ll do:

Map your Accounts, identify, develop and build relationships with key stakeholders
Generate new leads and manage existing business from your named Accounts
Responsible for Renewal, Retention & checking client usage of Signzy Product
Drive marketing communications to educate clients about the new products, initiatives via marketing campaigns.
Define Account retention strategy and drive a QoQ growth plan.
Serve as a point of contact for the customer and all internal teams
Ensure the timely and successful delivery of our solutions according to Client needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Measure, track and analyze key account metrics
Assist with high severity requests or issue escalations as needed
Working with cross functional teams to manage certain requirements like invoicing.

What you ll bring:

3-5 years previous work experience as Customer Success Manager or similar role in a
SaaS / PaaS organization, preferably in US market
Good working knowledge of the BFSI industry
Outstanding communication and interpersonal skills
Good problem-solving and negotiation skills
A customer-oriented attitude that drives results
Aptitude in networking, building & maintaining long term strategic relationships
Entrepreneurial mindset, tremendous drive ownership, motivated and result-oriented
Should be able to work in a fast-paced, high pressure startup environment
Bachelors / Masters degree from a reputed institute

CSM- US