Credit - Collections Clerk (III)

As a Credit - Collections Clerk (III) at Medtronic, you will play a crucial role in our revenue cycle, directly impacting the company's fiscal health. You will be responsible for executing established departmental objectives and assignments, focusing on the follow-up and resolution of open claim balances with third-party payors. This position requires strong analytical and problem-solving skills to manage accounts from inquiry to full resolution within a fast-paced environment.

A Day in the Life

You will manage and resolve collections issues by:

• Initiating follow-up activities with third-party payors regarding open claim balances, making both written and verbal inquiries.
• Analyzing and problem-solving account issues to ensure full resolution.
• Managing internal and external /business inquiries concerning account status and history.
• Researching issues offline as needed with payors and/or patients.
• Conducting follow-up calls with payors and customers, including initiating conference calls between insurance carriers and patients to resolve concerns.
• Researching and initiating refund requests due to overpayments by payor and/or patient.
• Determining when claims/accounts are deemed uncollectable, and recommending and initiating bad debt write-off procedures.

Required Knowledge and Experience

• 2 to 6 years of insurance collections experience, with 6 years in a US healthcare environment.
• Bachelor's degree preferred (Business or Accounting major is a plus).