Country Manager- Sales API (US Market)

Position Summary:

The Key Account Manager – USA Market will be responsible for managing and expanding business relationships with major U.S. customers in the Active Pharmaceutical Ingredients (API) sector. The role requires strong communication skills, a solid understanding of technical, regulatory, and commercial aspects of API manufacturing and export, and the ability to lead cross-functional internal teams to ensure seamless execution of client requirements. The candidate will play a critical role in achieving an annual sales growth target of 25% over the existing revenue base of USD 7 million.

Key Responsibilities:

Client Relationship & Communication

• Act as the single point of contact for all commercial interactions with U.S.-based customers.
• Manage weekly performance calls with the client's technical team by preparing agendas and providing updates in coordination with internal departments (PPIC, QA, Regulatory, Supply Chain, etc.).
• Ensure clear and timely communication with clients, proactively addressing issues to avoid escalation.

Forecasting & Planning

• Maintain and update forecasts for all client products.
• Prepare annual budgets and five-year sales projections.
• Align internal stakeholders with client's forecast through regular updates, dashboards, and review meetings.

Order & License Management

• Ensure all necessary Purchase Orders and production/dispatch Licenses are received in time.
• Track and facilitate closure of gaps in POs and Licenses by timely follow-up and escalation.
• Maintain a License tracker and ensure alignment with client expectations.

Supply Chain & Production Coordination

• Monitor procurement, transit, and inventory of critical raw materials to ensure uninterrupted production.
• Maintain the Material Requirement Planning (MRP) sheet based on forecast and production commitments.
• Track deliveries against forecasts and reconcile differences in coordination with client and internal teams.

Regulatory & Quality Coordination

• Act as liaison for Quality and Regulatory teams for client feedback, change control approvals, and other regulatory matters.
• Drive discussions on capacity enhancement, solvent recovery/reuse proposals, and compliance updates.

Receivables & Financial Coordination

• Monitor the client's outstanding payments in coordination with Finance.
• Ensure timely follow-up for collections and highlight overdue amounts for immediate action.

Reporting & MIS

• Prepare daily meeting notes, dashboards, and pipeline reports for internal and client-facing meetings.
• Maintain and circulate MIS reports for internal stakeholders including rolling plan updates based on client forecasts.
• Deliver 1+4 month projections and ensure alignment with internal and client expectations.

Cross-Functional Leadership

• Drive internal team meetings involving Production, Regulatory, Licensing, Quality, and Supply Chain functions to ensure timely execution of client deliverables.
• Foster collaboration and timely communication within diverse functional teams.

Educational Qualification:

• Graduate in Science, Pharmacy, or related discipline (mandatory)
• MBA or post-graduate degree in Business/International Marketing will be an advantage

Experience Requirements:

• Minimum 5–8 years of experience in API/Pharmaceutical industry, with a focus on international sales and key account management
• Experience working with major USA-based clients is essential
• Prior exposure to commercial operations, supply chain coordination, and regulatory interactions is preferred