ACAcme Services
Corporate Trainer
Mumbai ₹4-9 LPA Posted 18 Jul 2025
FULL TIME
Sop
Performance Improvement
Training
Teaching
Process Improvement
Job Description
- Build training modules in the form of presentations, SOPs and other documents
- Conduct training sessions for customer delight agents, veterinarians and trainers
- Certify new team members on product, process and tool knowledge
- Teach and lead team members on processes and work towards performance improvement
- Monitor, analyze, and assess the quality of inbound calls, outbound calls and video consultations of service providers
- Identify and rectify training gaps and address problems with the manager
- Offer alternate plans and suggestions for process improvement,