Corporate Services and Administration Vice President

MSCI is seeking a dynamic Corporate Services and Administration Vice President to join our Corporate Services Solutions team in Mumbai. This is a crucial hybrid role (2-3 days in-office weekly) that will enhance our corporate services function while championing sustainability, diversity, equity, and inclusion (DEI) initiatives.

Your Key Responsibilities

Facility Management Operations

• Lead and oversee facility management operations, ensuring efficient and effective management of soft services, repairs and maintenance, associate transport, and cafeteria operations.
• Monitor and evaluate the performance of key service providers (facility, transport, F&B), providing feedback and guidance.
• Collaborate with service providers to standardize delivery of various facility-related services.
• Develop and maintain performance metrics and dashboards to track progress and identify areas for improvement.
• Ensure compliance with safety regulations and standards in all facility management activities.
• Oversee end-to-end cafeteria operations to ensure a variety of healthy and sustainable food options.
• Manage housekeeping services to maintain a clean and welcoming workplace.
• Coordinate parking arrangements and manage transport services for employee convenience and safety.

Environmental, Health, and Safety (EHS)

• Monitor and evaluate EHS performance, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with local and international EHS regulations and standards.
• Ensure building compliance and licenses are maintained as per statutory requirements.

Stakeholder Engagement

• Facilitate regular connect session meetings and communication with stakeholders to ensure alignment and address concerns.
• Build and maintain strong relationships with key stakeholders, including senior leadership, cross-functional teams, and external partners.

Championing Sustainability Initiatives

• Support and implement programs that promote environmental responsibility across the organization.
• Monitor sustainability metrics and ensure compliance with relevant regulations.

Advancing Diversity, Equity, and Inclusion (DEI)

• Support the creation and execution of DEI strategies and initiatives to foster an inclusive workplace culture.
• Collaborate with HR to ensure equitable hiring practices and employee development opportunities.

Facilitating AI Integration

• Identify and implement AI tools to enhance operational efficiency and data management.
• Stay updated on emerging AI trends and their potential applications within corporate services.

Designing Effective Workspaces

• Collaborate on workplace design initiatives and fit-out projects that support a hybrid work model and enhance employee experience.
• Ensure office environments are conducive to collaboration, productivity, and well-being.

Developing Business Resilience Programs

• Contribute to the creation of business continuity plans and resilience strategies to navigate challenges effectively.
• Support initiatives that enhance organizational agility in a changing environment.

Compliance Management

• Ensure adherence to all relevant laws and regulations, including labor, health and safety, environmental, and data protection standards.
• Assist in the development and implementation of internal policies and procedures.
• Facilitate internal and external audits, preparing necessary documentation.
• Conduct training sessions for employees on compliance policies and ethical standards.
• Manage the reporting and investigation of compliance incidents.
• Maintain accurate records and prepare reports for management.

Promoting Employee Engagement

• Organize training sessions and workshops that promote sustainability and DEI awareness.
• Facilitate communication and feedback channels to gather input on workplace improvements.

In this role, you will play a pivotal part in shaping a supportive and innovative environment that empowers all employees to thrive in our hybrid workplace.

Your Skills and Experience

• Bachelor's degree in engineering or a related field. A Master's degree and FM certification are highly desirable.
• progressive experience in facilities management, preferably in multi-location and IT & ITES services organizations.
• Exceptional leadership skills with a proven ability to collaborate effectively across departments.
• Good understanding of health and safety regulations, environmental sustainability practices, and emergency response protocols.
• Strong financial acumen, negotiation skills, and budgeting experience.
• Innovative problem-solving ability with meticulous attention to detail.
• Familiarity with cutting-edge technologies, trends in facilities management, and digital transformation of facilities.
• A seasoned people manager who can inspire the team and build a culture of high performance.
• Excellent interpersonal and stakeholder management skills.
• Ability to manage ambiguity and take necessary actions to achieve results.
• Familiarity with legal requirements and compliance in facilities management and building permits.
• An eye for detail, timeliness, and discipline in managing day-to-day operations and projects.