An Ideal Candidate:

Qualifications:

B.E./B.Tech or BCA/MCA or B.Sc. (Computer Science) with 60 % and above.
Language expert : Should have high level of proficiency and expertise in below mentioned language in both translation and communication:
German - 1
Dutch - 1
Swedish - 1
Arabic - 1
Norwegian/Danish/Finish - 1 (any 1 out of 3)
Understanding culture and common sense in different countries or regions.
Customer service mentality; professional communication skills. Ability to speak and write in English fluently.
Excellent verbal and written communication skills with an ability to summarize and present findings or challenges to all levels of staff and management.
Demonstrated ability to prioritize tasks and resolve problems in a timely manner.
Quick learner, critical thinker, analytical and problem solver.
Highly motivated to learn and work in digital technologies.
A 'can-do' attitude.
Content understanding (channels, movies, shows, languages, subtitles, multimedia knowledge like black screen, buffering etc.).
Ability to perform multitasking activities.
Passion to troubleshoot issues.
Good to have exposure or experience of Python & Frontend development.

Key Competencies:

Job Description:

Job Overview:

Global Production Operational Support for Video supplemental services (OTT/Content).
The ideal candidate would have a keen interest for new technologies and digital media, would be very efficient doing repetitive tasks and be highly motivated to operate in this challenging fast-paced environment.
The candidate will be a key member of the engineering team building the system responsible for retrieval, curation, and scheduling of managed media into 24x7-linear channels, VOD and deliveries.

Roles & Responsibilities:

Should be able to execute Content QC scenarios across all applicable platforms with accuracy
Work in 24x7x365 shifts
Prepare Content QC report and share to stakeholders on time
Monitor, analyze & address reliability & performance issues.
Feed Monitoring: Content Provider Feed error monitoring.
Provides technical support for all Video on Demand Systems.
Prioritize and manage multiple helpdesk/support system tickets and taking appropriate resolution action.
Workflow & service request management through ticketing.
Perform Channel Management: Quality Management, Broadcast Standard verification, Channel Release & Post Release Monitoring.
Effectively manage day-to-day tasks/activities in co-ordination with team management and escalation points.
Reporting (Daily and Ad-hoc Operational Reports).
Carrying out daily checklist tasks including reporting.
Reporting & Management of Issue history.
Develop comprehensive systems / user guide documentation.

Ref: JN-042025-761967

Content QC Engineer