Contact Centre Executive

Roles and Responsibility

• Handle inbound and outbound calls from customers professionally.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and issues promptly and efficiently.
• Meet or exceed performance targets set by the company.
• Collaborate with team members to achieve common goals.
• Maintain high levels of product knowledge and stay updated on new developments.

Job Requirements

• Excellent communication and interpersonal skills are essential.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills are necessary.
• Proficiency in using computer systems and software applications is required.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills are vital.
• A graduate degree is required.