Job Description
Inviting applications for the role of Consultant - Service Desk Support L2 (O365 & Intune)
Responsibilities
Service Desk L2
O365
Manage users and licenses in Microsoft 365 Admin Center
Administer Exchange Online (mailboxes, permissions, mail flow)
Manage Teams (policies, meetings, external access)
Handle SharePoint & OneDrive access and sharing settings
Configure security & compliance (MFA, Conditional Access, DLP)
Troubleshoot email, Teams, and login issues
Manage groups and distribution lists
Monitor service health and resolve issues
Intune
Manage device enrollment and configuration (Windows, iOS, Android, macOS)
Deploy and manage applications (Win32, MSI, Store apps)
Create and enforce compliance policies and Conditional Access
Configure security settings (BitLocker, Defender, Firewall)
Manage configuration profiles and device restrictions
Monitor devices using Endpoint Analytics
Troubleshoot apps, policy, and device issues using logs
Work with Azure AD groups and RBAC
Use PowerShell scripts and automation for deployments
MAM Policy creation and management.
Handle escalated tickets from L1 support with deeper troubleshooting
Diagnoses and resolve:
OS-level issues (boot errors, performance issues, crashes)
Application conflicts and software installation failures.
Manage and support Active Directory issues beyond basic resets advanced troubleshooting
Coordinate with Network and Security teams for complex incidents
Qualifications we seek in you!
Minimum Qualifications
College diploma or university degree in the field of computer science.
Good year of exp with Office 365 and Intune (Endpoint) experience and support in a corporate environment.
Preferred Qualifications/ Skills
Strong knowledge of Windows 10/11 OS installation, configuration, and troubleshooting
Knowledge in iOS and MacOS Support.
Basic scripting (PowerShell)
Experience with Microsoft Intune and Azure (Entra ID)
Hardware troubleshooting of laptops(Win/MacOs), iPads, iPhone
Active Directory: User account management, password resets, group policies
Microsoft 365 / Office 365 support: Outlook, Teams, OneDrive, SharePoint, Exchange,
Good documentation and communication skills
Familiar with ITIL framework.
Knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.
Expertise in Active Directory administration, including creation of domain/exchange accounts.
Excellent troubleshooting skills.
Good interpersonal skills, ability to communicate effectively and attention to customer service.
Ability to work effectively in a fast-paced environment.
Ability to work in flexible hours based on business demands - and on-call support in off business hours and on weekends, as necessary.