Consultant - Insights Analyst

As a Consultant - Analytics & Insights , you will be a key member of the Sprinklr Insights & Analytics (SAI) team acting as a strategic partner to our clients by transforming complex data into actionable intelligence. you'll deliver high-impact insights that influence customer experience, brand strategy, and digital transformation, while driving measurable value for global organizations.

Key Responsibilities:

• Client Advisory: Act as a trusted advisor to senior stakeholders, leading strategic discussions across customer experience, digital, marketing, and brand functions.
• Requirement Translation: Break down complex business needs into structured analytical frameworks using Sprinklr s platform. Ensure alignment between strategic intent and technical feasibility.
• Insight Storytelling: Convert data into compelling insights and narratives that drive executive decision-making. Define analysis frameworks and tie outcomes to broader business goals.
• Delivery Excellence: Oversee multiple engagements, ensuring timely, high-quality delivery. Implement scalable processes, enforce QA standards, and manage project profitability and risks.
• Innovation & Thought Leadership: Create and evolve frameworks, solutions, and best practices. Be the go-to expert on Sprinklrs platform capabilities and industry trends.
• Business Expansion: Identify innovative platform use cases to expand client value, adoption, and cross-functional impact. Drive upsell conversations and uncover new opportunities.
• Revenue Impact: Partner with internal stakeholders to monetize insights, grow existing accounts, and contribute to client retention through continuous value delivery.

Experience:

• 8+ years of experience in analytics, digital marketing strategy, or consulting with strong client-facing exposure
• Proven track record of delivering insights in customer experience, social media, and/or brand strategy
• Experience managing large, complex stakeholder ecosystems, preferably in multinational organizations

Skills:

• Strong executive presence with exceptional communication and storytelling capabilities
• Expertise in KPI frameworks, marketing attribution, customer journey mapping, and benchmarking
• Hands-on experience with analytics tools (Excel, Tableau, Power BI preferred)
• Exposure to predictive analytics and forecasting (a plus)
• Familiarity with social listening platforms (eg, Sprinklr, Brandwatch, Talkwalker)
• Commercial acumen with a deep understanding of how data drives business outcomes

Education:

• MBA or equivalent postgraduate degree from Tier 1 / Tier 2 institute, preferably with a focus in Marketing, Strategy, or Analytics
• Who You AreStrategic thinker with strong execution skills
• Confident communicator and stakeholder manager
• Passionate about data-driven decision-making
• Self-motivated, proactive, and collaborative