Complaints Specialist

Responsibilities:

• Manage emails and service requests
• Handle customer emails received at Customer Service email IDs
• Ensure adherence to internal and IRDA turnaround times (TATs)
• Coordinate with internal and external stakeholders

Competencies:

• 1-2 years experience in General Insurance
• Good practical knowledge of General Insurance products
• Understanding of IRDA-related issues and Customer Quick Resolution Cell (QRC) processes
• Knowledge of PPI (Payment Protection Insurance) guidelines
• Proficient English communication skills (oral and written)
• Customer-centric approach

KPIs:

• 100% recording and registration of complaints/requests/queries as per PPI guidelines
• Timely response to emails
• 100% response to all emails received