Community Manager

Job Summary

• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends

Desired profile of the candidate

• We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.
• Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content.
• You should be a people person with great customer service skills and the ability to moderate online and offline conversations with our community.
• Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Qualification

• BSc degree in Marketing or relevant field
• Proven work experience as a Social media manager.
• Hands-on experience in content management.
• Excellent copywriting skills.
• Ability to deliver creative content (text, image and video)
• Solid knowledge of SEO, keyword research and Google Analytics.
• Knowledge of online marketing channels.
• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal communication skills
• Excellent writing skills
• Hands-on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask

Technical / Professional

• 4+ years experience in a communications or PR role.
• Ability to develop creative, engaging and original content.
• Exceptional written and oral communication skills.
• Good customer service and interpersonal skills.
• Friendly and outgoing personality.