Collections Manager:Debt Management_AFL

Key Responsibilities:

Collections & Recovery Management:

• Oversee and manage debt collection activities to ensure timely recovery of outstanding payments.
• Monitor delinquent accounts and drive effective resolution strategies to minimize losses.

Strategy & Process Improvement:

• Develop and implement strategies to improve collection efficiency and reduce delinquency rates.
• Continuously enhance collection processes and ensure operational effectiveness.

Performance Monitoring & Reporting:

• Track collection performance and generate regular MIS reports for senior management.
• Analyze trends and recommend actions to improve recovery rates.

Customer Negotiation & Resolution:

• Negotiate payment plans, settlements, and restructuring options with customers.
• Ensure customer interactions are handled professionally while balancing recovery objectives.

Compliance & Governance:

• Ensure adherence to legal, regulatory, and internal compliance requirements in all collection activities.
• Maintain proper documentation and audit readiness.

Team Management & Training:

• Lead, train, and support the collections team to improve productivity and effectiveness.
• Drive performance management and capability development within the team.