Collections Manager For Home loan, Loan Against Property, Mortgages

Roles and Responsibilities

• He/ She should have overall experience in Home loan, Loan against property, Mortgages.
• He/ She should be Well versed in Other products like Vehicle loan, Personal loan, Credit Cards, Jewel loan collections.
• Negotiating with customers in cases when non-payment occurs. - Preparing monthly feedback reports on payment collections.
• Define and review collection strategies for the portfolio managed.
• Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure that the collection team adheres to the legal guidelines provided by the law in force
• Manage and deliver performance in terms of, resolution, roll backs, collection rates/ values and optimum utilization of field resources to increase efficiencies as per the target set for the assigned portfolio.
• Ensure compliance to all Audit / Regulatory bodies as well as policies and procedures of the company
• Achieving collection goals and targets for the Branch and reporting metrics to senior management on a daily, weekly and monthly basis.
• Addressing legal requirements through the local legal resource in liaison with the Legal Support.
• Ensure the work flow is planned and all the necessary interventions are actioned to achieve the Baseline in order to improve collections Efficiency.
• To ensure follow up is done as per the laid down process wrt to allocation, Account level review of cases tagged as NC, dispute, expired etc.

Desired Candidate Profile

• Minimum of 4+ Years of Experience.
• Hand full experience in collections in Home loan, loan against property, mortgages.