Collections Executive - Retail MFB

Role Responsibilities:

• Drive collections across multiple sources to reduce outstanding dues and maintain client relationships.
• Monitor delinquency by bucket and DPD, focusing on non-starters and defaulting accounts.
• Resolve client discrepancies, process refunds, and manage account adjustments efficiently.
• Coordinate with tracing teams, legal support, and sales to recover dues and assets.

Job Requirements:

• Graduate in any discipline.
• Experience in collections and customer account monitoring.
• Knowledge of compliance and audit procedures in financial services.
• Ability to negotiate, reconcile accounts, and manage customer interactions.