Collections Executive - Retail MFB

Key Objective of the Job:

• Drive the collection process of receivables across multiple sources to reduce total outstanding and average days of receivables.
• Maintain client partnerships while ensuring timely collections.

Major Deliverables:

• Negotiate payment schedules with customers that align with their financial situation while satisfying the debt obligations.
• Track and manage the portfolio for specific buckets in the assigned area, controlling delinquency both bucket-wise and DPD (Days Past Due) wise.
• Focus on non-starters and manage delinquent accounts.
• Provide efficient customer service regarding collection issues, process customer refunds, account adjustments, resolve discrepancies, and short payments.
• Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities.
• Make customer calls, handle account adjustments, small balance write-offs, reconcile customer accounts, and process credit memos when necessary.
• Update customer files with accurate contact details, times, dates, and information received regarding the debt.
• Trace defaulters and assets in coordination with the agency's tracing team, suggesting remedial actions as needed.
• Identify defaulting accounts and investigate reasons for default while maintaining a healthy relationship with the customer.
• Collaborate with sales and senior management when necessary to expedite the collection process.
• Support the collection manager (court receiver) in repossessing assets and seek legal or police support when required.
• Ensure compliance with all audit/regulatory bodies as well as company policies and procedures.

Educational Qualification:

• Graduate