Collection, recovery & Sales Officer

Description

We are seeking a motivated Collection, Recovery & Sales Officer to join our team in India. The ideal candidate will have 0-2 years of experience in collections or sales, and will be responsible for recovering outstanding debts while maintaining positive customer relationships.

Responsibilities

• Conduct collection calls to recover outstanding debts from customers.
• Manage and maintain customer accounts and ensure all records are up to date.
• Develop and implement effective collection strategies to reduce outstanding balances.
• Coordinate with the sales team to identify potential upsell opportunities during collection calls.
• Prepare and submit regular reports on collection status and recovery efforts to management.
• Assist in resolving customer disputes and provide exceptional customer service.
• Maintain compliance with all relevant laws and regulations related to debt collection.

Skills and Qualifications

• Bachelor's degree in Finance, Business Administration, or related field.
• Strong communication and negotiation skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with collection software and databases is a plus.
• Ability to work independently and handle multiple tasks.
• Strong analytical and problem-solving abilities.
• Customer-focused with a strong sense of empathy and professionalism.