Collection Manager - Housing

• This role is responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy

Core Responsibilities:

• Ensure to manage assigned portfolio to achieve expected resolution
• Ensure trail/feedback needs to be update in system and report to respective stakeholders
• Ensure NPA reversals and Write off recoveries should be resolve through personal visits
• Ensure timely initiation and execution of legal tool: Warrants execution under Section -138/ Section -25, Timely execution Sarfaesi.
• Ensure coordination with Legal team/Lawyers for timely filing of Sec 14 and obtaining DM orders & Enforcement of agents for timely and smooth possessions..
• Ensure customer satisfaction through quick resolution of customer issues and complaints and by personal visits on assigned customer; Applicant / Co applicant and Collateral Properties.
• Ensure proper visit allocation needs to be done on prioritization basis value, demography and payment pattern
• Drive resolution through personal visits to achieve set target.
• Ensure trail/feedback should be manage in M Collect and Delinquency file should be monitor on regular basis.
• Ensure Collection and deposition of customer's payment in respective accounts within timeline.
• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
• Collaborate with X team members and other functions.
• Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Education:

• Graduate Desired Experience: Minimum 2 to 4 years in the field.