Collection Manager - All Products

Key Objectives:

• Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy.

Responsibilities:

• Ensure amounts collected from the customer are deposited in the branch within the specified timeline.
• Ensure feedback from collection activity is properly updated in the Collection System.
• Adhere to the Code of Conduct at all times.
• Timely reporting of service issues to the supervisor.
• Follow all related procedures/documentation wherever applicable.
• Timely completion of all training requirements: annual refreshers, e-learnings, product refreshers, etc.
• Closure of all customer escalations within the applicable TAT (Turnaround Time).
• Maintenance and timely update of the legal MIS (Management Information System).
• Maintain relations with law enforcement agencies and the courts for effective recovery of dues in the region.
• Timely implementation of legal tools.
• Ensure proper documentation of all case files pertaining to foreclosure and compliance with procedures and processes.
• Ensure that all accounts are managed in a manner so that:
• Defined timelines are met.
• Appropriate approvals are in place.
• Continuous feedback is given to the local Credit team.
• Relations with law enforcement agencies are maintained for effective recovery of dues.
• Documentation of Foreclosure files is as per the checklist.
• Timely assignment of Foreclosure accounts for actions under relevant policies/regulations.
• Maintain stock of property as per applicable processes.
• Maintain periodic Asset verification reports.
• Ensure timely update of records for accountholder's change of contact details.
• Achieve targeted results through interaction with internal as well as external stakeholders.
• Conduct periodic Collection Agency Audits.
• Exercise adequate control over Agency performance in terms of:
• Recruitment and training of field collectors.
• Managing agency and field collector productivity.

Qualification:

• Post Graduate/Graduate in any discipline.