Collection intern

Role & responsibilities Job Overview We are seeking a dedicated and motivated Collection Intern to join our team. As an intern, you will gain hands-on experience in the collections process, working alongside experienced professionals to manage and resolve overdue accounts. The position offers great learning opportunities with minimal fieldwork involvement. After 6 months, your role will transition to a higher responsibility with an increase in compensation. 

Key Responsibilities

• Assist in managing overdue accounts and customer collections
• Communicate with customers via phone, email, or other channels to remind them of outstanding payments
• Support the collections team in maintaining accurate records of all customer interactions
• Collaborate with internal teams to resolve customer disputes and payment issues
• Prepare and send customer account statements and reminders
• Assist in negotiating repayment terms with customers
• Assist in reporting and tracking overdue accounts and collection efforts
• Ensure compliance with company policies and legal guidelines related to collections
• Provide regular updates and feedback to the supervisor

Requirements

• Bachelors degree in any stream (preferably Commerce/Business/Finance-related)
• Strong communication skills (written and verbal)
• Basic knowledge of MS Office (Excel, Word, Outlook)
• Detail-oriented, organized, and able to handle multiple tasks
• A proactive and team-oriented approach to work
• Ability to handle sensitive customer interactions professionally
• Freshers are welcome, prior experience in collections or finance is a plus