Collection Executive - JSFB

Description

We are seeking a motivated Collection Executive to join our team at JSFB in India. The ideal candidate will be responsible for managing the collection of outstanding debts from customers while maintaining positive relationships. This role is suitable for candidates with 0-4 years of experience in collections or related fields.

Responsibilities

• Contact customers to collect outstanding debts and payments
• Negotiate payment plans and settlement options with customers
• Maintain accurate records of customer interactions and payment agreements
• Prepare and send collection letters and legal notices as necessary
• Resolve customer queries and disputes related to payments
• Collaborate with the finance team to report on collection progress and challenges
• Follow up on overdue accounts and escalate issues when necessary
• Adhere to regulatory requirements and company policies regarding debt collection.

Skills and Qualifications

• Strong communication and negotiation skills
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Familiarity with debt collection laws and regulations in India
• Ability to handle difficult conversations with professionalism
• Excellent problem-solving skills
• Attention to detail and strong organizational abilities
• Basic understanding of accounting principles is a plus
• Ability to work independently and as part of a team.